Product Technical Support

First Line of Support:

Please Read the product documentation

1. RSM New Features - Version History
2. RSM Help File, susinct summary of RSM operations, and syntax
3. RSM Syntax
4. RSM Switches, options and example output
5. RSM Metrics explained
6. RSM Web based documentation center
7. RSM Configuration Files - Self Documented
• rsm.cfg - The main configuration file
• rsm_udqn.cfg - The User defined quality notice configuration File
• rsm_macro.cfg - User defined macros to define to rsm parser
• rsm_workdiff.cfg - Rarely used setting for work file differentials
8. RSM Cyclomatic Complexity Presentation
9. RSM Whitepapers, etc
   • Baseline differential metrics
   • MISRA-C quality standards mapping
   • Clearcase Integration
10. RSM Tutorials
    • Baseline differentials - command line
    • RSM Wizard - creating baseline line work file
    • RSM Wizard - extracting baseline differentials
    • UDQN Example - Identifying files without a <summary> </summary> tag
      • UDQN File
      • Example cpp source code
11. Windows 2000/XP/Vista Troubleshooting Information

    Microsoft created a program called rsm.exe in Windows 2000/XP. As RSM existed before this program we cannot change its name. The MS program is located in the winnt\system32 or windows\system32 folder.  This folder must be after the rsm folder in the system path.  Failure to do this will result in accessing the wrong rsm.exe program.  You can download out which program to find which RSM.exe you are running.  Please see our installation documentation.

Second Line of Support

Product Support Discussion Forums and FAQ Register to participate Search postings and answers Product based Frequently asked questions To access the M2 Product Support forum. You must register to participate in the discussion forums. You can share your User Defined Quality notices and techniques for using RSM.

Click Here

Third Line of Support - Email

Product support and bug reports

Email your request and report bugs to M2tech Support. 
Please provide the following information in your Email request for support:

1. Your License Number
2. Version of RSM you are using
3. Return Email Address
4. Complete description of the problem or example output.
5. Command Used to create problem
6. Operating system and version
7. Type of computer Download - M Squared Technologies LLC "Technical Information Program" and Email Form
8. Email Support

Reference the version history.

If you have valid software maintenance, you may update to the current version of the following software products. Your software maintenance date is show on every RSM report header.

 Resource Standard Metrics - Windows 9x/2000/NT/XP/Vista  

1. Find your rsm intallation, c:\Program Files\MSquared\M2 RSM
2. Back up your *.cfg and *.lic files
3. Download the update
4. Follow the Windows Install.
5. Run RSM once to upgrade your rsm configuration file

Resource Standard Metrics - Linux Precompiled Update

1. Find your rsm intallation, /usr/bin/rsm
2. Back up your *.cfg and *.lic files
3. Download the update
4. Unarchive and copy over your rsm distribution
5. Run RSM once to update update your configuration file

Resource Standard Metrics - Universal UNIX

1. Find your rsm intallation, /usr/bin/rsm
2. Back up your *.cfg and *.lic files
3. Download the update
4. Unarchive and copy over your rsm distribution
5. Email Support to optain the latest source code
6. Recompile RSM - See documentation
7. Replace the rsm executable with your compiled version
8. Run RSM once to update update your configuration file